Browse & Select

Visit the Allure Thai Spa and Wellness website to explore our range of products & spa services. Select the item or spa service you wish to order.

Quantity & Checkout:

Choose the desired quantity for your selected item or spa service and click on “Checkout” to proceed.

Shipping & Payment Information

Underneath your order, click on the “Checkout” link. Provide your shipping details & select a suitable payment option from the available choices.

Payment Options

Allure Thai Spa and Wellness accept immediate online orders through:

– Domestic and international credit and debit cards (Visa, Mastercard, American Express)

– Select banks in India

– UPI and select wallets

Note: For card transactions, provide the necessary details & ensure your card is enrolled in VBV (Verified by Visa) or MSC (MasterCard Secure Code).

Cash On Delivery

– Available for select pin codes.

– Follow safety protocols for a secure package delivery.

– If unavailable during delivery, provide an alternative address or contact within 48 hours for successful delivery.

Order Changes & Cancellations

– Shipping/billing address can’t be changed post-order placement.

– No modifications post successful order placement.

– For cancellations, inform us by emailing spaandsalonallure@gmail.com on the same date as order placement.

COVID-19 Notice

– Due to ongoing situations, expect possible dispatch & delivery delays.

– COD orders cannot be refunded in the original mode of payment, only through the brand online voucher.

Pricing Policy

– Product prices are current, subject to change without notice.

– Prices processed in Indian Rupees, inclusive of all taxes.

– Orders billed at the price during shipping.

– Products are GST liable in India.

Payment Security

– All transactions secured by SSL & 1024-bit encryption.

– CVV/CVC required for online transactions.

– Check for the padlock icon during checkout for secure mode.

Out Of Stock Items

– We do not back order; out-of-stock items discussed within 2 business days.

Cancellation Policy

– Cancel within 24 hours by emailing spaandsalonallure@gmail.com

– Call Customer Care at +917620049769  within 24 hours.

– Dispatched orders cannot be canceled.

– In case of cancellation, a 2.5% gateway charge applies.

Shipping Policy

– Shipments all over India 

– Deliveries between 10:00 AM – 6:00 PM, Monday to Saturday.

– Goods must be signed for upon delivery.

– Shipping and handling rates vary; details provided at checkout.

Returns & Refund Policy

– Email feedback.allurespa@gmail.com within 48 hours for product-related complaints.

– Exchange processed for saleable, undamaged products.

– Refund via brand online voucher for COD orders.

– Spa gift vouchers are non-refundable.

Product Quality Related Complaints

– Email feedback.allurespa@gmail.com within 7 days of product receipt.

– Quality issues assessed by skincare doctor.

– Return for quality assessment; report available post 7 working days.

Damages & Allergic Reactions

– Damages due to neglect, improper usage not covered.

– Exchange due to allergic reactions not applicable.

– No cash refunds; exchanges within 3 weeks of quality inspection.