Refunds & Returns Policy
We Want Your Experience With Us To Be Smooth & Satisfying. Please Read The Following Guidelines For Returns, Refunds & Exchanges.
🧴 Product Returns & Refunds
- Once We Receive & Inspect Your Returned Product, We’ll Notify You Via Email Regarding The Approval Or Rejection Of Your Refund.
- If Approved, The Refund Will Be Credited To Your Original Payment Method Within A Few Business Days.
- For Product-Related Issues, Please Email Us At feedback.allurespa@gmail.com Within 48 Hours Of Receipt.
Key Points:
- Only Undamaged, Saleable Products Are Eligible For Exchange.
- Cash On Delivery (COD) Orders Are Refunded Via Brand Online Vouchers.
- Spa Gift Vouchers Are Non-Refundable & Non-Redeemable For Cash.
🧪 Product Quality Issues
- Report Any Quality-Related Concerns Within 7 Days Of Receiving The Product To feedback.allurespa@gmail.com
- All Claims Will Be Reviewed & Assessed By A Certified Skincare Specialist.
- A Final Report Will Be Provided Within 7 Working Days After Product Return & Evaluation.
🚫 Damages & Allergic Reactions
- We Do Not Cover Damage Resulting From Misuse Or Neglect.
- Allergic Reactions Are Not Eligible For Exchange Or Refund.
- Approved Exchanges (For Valid Quality Concerns) Will Be Processed Within 3 Weeks Post-Inspection. No Cash Refunds Are Provided.
💳 Delayed Or Missing Refunds
If You Haven’t Received Your Refund:
- Double-Check Your Bank Account Or Card Statement.
- Contact Your Credit Card Company — Posting Delays May Apply.
- Reach Out To Your Bank For Further Details.
If Issues Persist, Email Us At feedback.allurespa@gmail.com
🔁 Exchanges
We Replace Items Only If They Are Defective Or Damaged. To Request An Exchange:
Email Us At feedback.allurespa@gmail.com
Send The Item To Our Physical Address (To Be Shared Upon Request).
🎁 Gift Cards & Gift Orders
- If Your Item Was Marked As A Gift & Shipped Directly To You, You’ll Receive A Gift Voucher Once Your Return Is Approved.
- If It Wasn’t Marked As A Gift Or Was Shipped To The Giver, The Refund Will Go Directly To The Original Purchaser.
📦 Shipping Returns
- To Return Your Product, Please Mail It To Our Physical Address (Available On Request).
- Customers Are Responsible For Return Shipping Costs.
- Refunds Exclude Shipping Charges. For Expensive Items, We Recommend Trackable Shipping Or Insurance.
❓ Need Help?
We’re Here For You! Reach Out To Us At feedback.allurespa@gmail.com For Any Questions Related To Returns Or Refunds.
