Advanced Reservations:
We highly recommend scheduling appointments at least one week in advance to ensure the availability of preferred times and treatments.

Cancellation Policy:
To avoid full charges, kindly provide 24-hour notice for cancellations. A 48-hour notice is required for spa packages and groups. No refunds for missed appointments.

Spa Arrival:
Please check in at Spa Reception at least 15 minutes before your appointment to begin the relaxation process. Late arrival may result in reduced treatment time.

Payment Types:
We accept cash, debit cards, Visa, MasterCard, and American Express with proper identification.

Returned Checks:
A 300Rs fee will be assessed for any returned checks. 

Spa Etiquette: Respect guests’ privacy and maintain a quiet atmosphere by turning off cellular devices and speaking softly.

Guests under 15: Must be accompanied by a responsible adult.

Health Conditions: Inform us of any health conditions, allergies, or injuries that may affect your treatment.

Cleanliness: Our equipment is sterilized and sanitized after each use to ensure cleanliness and safety. 

Loss or Damage: We are not liable for any loss or damage to personal belongings. Please keep valuables with you. 

Prices: Subject to change without notice.

Terms and Conditions: Subject to change at our discretion. 

Right of Refusal: We reserve the right to refuse service to any client for improper conduct.

Satisfaction Guaranteed: Notify us within 24 hours if expectations are not met.

Terms and Conditions of Website Use:

–General Information: The content on this website is for general information only and is subject to change without notice.

–Accuracy Disclaimer: We do not guarantee the accuracy, timeliness, performance, completeness, or suitability of the information and materials provided on this website.

–Privacy Protection: We are committed to protecting your privacy and will not sell or give out any customer information. The information collected is for internal use only.

–Security Measures: Transactions are secured with SSL encryption for privacy and security.

Online Booking:

-Responsibility: You are responsible for the accuracy of online bookings and service choices. Contact our front desk for assistance if needed.

-Exceptions: Certain services may require special attention and cannot be booked online. Contact us for assistance in scheduling.

-Payment: By making bookings or purchases on the website, you authorize the use of your credit card and understand this agreement.

Products related policies 

-Quantity and Checkout: Choose the desired quantity for your selected item or spa service and click on “Checkout” to proceed. 

-Shipping and Payment Information: Underneath your order, click on the “Checkout” link. Provide your shipping details and select a suitable payment option from the available choices. 

-Payment Options: Allure Thai Spa and Wellness accept immediate online orders through: – Domestic and international credit and debit cards (Visa, Mastercard, American Express) – Select banks in India – UPI and select wallets Note: For card transactions, provide the necessary details, and ensure your card is enrolled in VBV (Verified by Visa) or MSC (MasterCard Secure Code). 

–Cash on Delivery – Available for select pin codes. – Follow safety protocols for a secure package delivery. – If unavailable during delivery, provide an alternative address or contact within 48 hours for successful delivery. 

–Order Changes and Cancellations: – Shipping/billing address can’t be changed post-order placement. – No modifications post successful order placement. For cancellations, inform us by emailing spaandsalonallure@gmail.com on the same date as order placement. 

–Pricing Policy: – Product prices are current, subject to change without notice. – Prices processed in Indian Rupees, inclusive of all taxes. – Orders billed at the price during shipping. – Products are GST liable in India. 

–Payment Security: – All transactions secured by SSL and 1024-bit encryption. – CVV/CVC required for online transactions. – Check for the padlock icon during checkout for secure mode.

–Out of Stock Items: – We do not back order; out-of-stock items discussed within 2 business days. 

–Cancellation Policy: – Cancel within 24 hours by emailing spaandsalonallure@gmail.com – Call Customer Care at +917620049769 within 24 hours. – Dispatched orders cannot be canceled. – In case of cancellation, a 2.5% gateway charge applies. 

–Shipping Policy – Shipments all over India – Deliveries between 10:00 AM – 6:00 PM, Monday to Saturday. – Goods must be signed for upon delivery. – Shipping and handling rates vary; details provided at checkout. Returns & Refund Policy – Email spaandsalonallure@gmail.com within 48 hours for product-related complaints. –Exchange processed for saleable, undamaged products. – Refund via brand online voucher for COD orders. – 

Product Quality Related Complaints

–Email spaandsalonallure@gmail.com within 7 days of product receipt.

– Quality issues assessed by skincare doctor.

– Return for quality assessment; report available post 7 working days.

Errors:

If an error occurs, resubmit the correct information or contact us immediately.